ITES Recruitment / Training
Many BPO organizations do technical help desk support for their customers. This supportrequires technically-skilled professionals who can answer queries on products and services ofthe client companies. THREDZ IT designs and delivers technical training programs that equipagents in BPO organization with requisite skills.
THREDZ IT trainers are taking on the role of floor monitoring and coaching agents while theyare handling clients. This helps agents develop customer skills that go beyond goodcommunication.